What happens if my shipment comes damaged?
If your shipment is obviously damaged at the time of attempted release, you should refuse the delivery. If you decide to accept the delivery, you must inspect the packages in front of the UPS or motor freight driver and note specific damages on the bill of lading or UPS shipping document. If you find damage, please fill out the form above and select "My product is damaged" in the reason for returns. While we make every reasonable effort to protect our product during transport, occasionally some damage may occur. We monitor reports of damage in order to identify specific destinations where damage seems to occur. All breakage and request for returns must be made within thirty (30) days of receipt. Claims for breakage or product return requests will not be considered after this period.
Damaged product MUST be documented with pictures to receive either a credit or replacement product. Please upload an image of damaged jars in the form above to start your return process. Please indicate how many jars are broken and if you would like a refund or replacement for damaged product.
Can I get any money back for damaged or broken jars?
In order to receive any credits or refunds for damaged or broken jars, you MUST provide us with a digital photo showing all the broken jars and lids. We offer the following options for dealing with occasional damage:
- We will refund you for the value for the broken items or we will send you a replacement order for the unit cost of the broken glass. All breakage and request for returns must be made within thirty (30) days of receipt. Claims for breakage or product return requests will not be considered after this period.
I just received my order and was shipped the wrong jars. How do I get the correct jars?
If we make an error we will correct it to your complete satisfaction at no cost to you. Please fill out the form above and select "I received the wrong product" if you didn’t receive the correct jars in your shipment.
*What is your return or exchange policy?
If you are not happy with the jars we send, we will gladly accept the return and refund the cost of the product. All request for returns must be made within thirty (30) days of receipt. We require a Return Authorization which is obtainable by filling out the form above. You must pay for the return freight and repackage the product so it reaches us in good condition. Your refund will reflect a 15% charge to cover packaging and restocking expenses. Failure to obtain a Return Authorization prior to returning merchandise may result in higher return charges. Note that we will only accept complete cartons of jars in their original condition and packaging.
Is there a penalty for canceling an order?
Any order may be cancelled prior to shipping without charge. Once shipped, you may return the shipment which will then be subject to our Returns policy. Please call customer service to cancel an order prior to shipping at 1-860-826-1881.